FAQs

1. How can I contact you?

You can contact us by email at info@shopquorra.com. We are available to assist you during our business hours.

2. How can I get a refund?

To request a refund, please follow our 30-day return policy. Make sure your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Contact us at info@shopquorra.com to initiate the refund process.

3. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

4. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please make sure to review our refund policy for more details.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If your refund is approved, it will be automatically processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item.

7. Can I return personalized or custom items?

Unfortunately, personalized or custom items cannot be returned unless they are defective or damaged. If you have any concerns about your specific item, please contact us at info@shopquorra.com.

8. What items are not eligible for return?

Certain items cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please review our refund policy for a complete list of non-returnable items.

9. How do I cancel or return an order within the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Contact us at info@shopquorra.com to initiate the cancellation or return process.

10. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

11. Do you have more questions?

If you have any more questions or need further assistance, please don't hesitate to contact us. Our customer support team is here to help!